User’s Regulations

  1. Registration Requirement: Users are required to complete the registration process on the platform to access and utilize the available services.
  2. Service Selection and Submission: Users should carefully choose the desired services, complete all relevant service-related fields, and upload the necessary documents as specified.
  3. Additional Services: In cases where a client’s requested services do not align with the specified requirements, any missing services will be suggested by research assistance to be added as supplementary services to the order before commencing the work.
  4. Payment: Full payment for selected services must be done before work can commence.
  5. Cancellation and Refund: Orders cannot be canceled after payment, and refunds will only be considered in exceptional cases, as determined by platform administration.
  6. Service Requirements: Clients are responsible for ensuring that all prerequisites for requested services are fulfilled before processing can begin.
  7. Order Delivery Period: The timeline for order delivery initiates upon receipt of full payment.
  8. Order Completion: In the event of deficiencies or inaccuracies in the order, clients will receive notifications to address these issues within one month. After this period, the order will be closed.
  9. Work Review Period: Clients have a 7-day window from the initial version upload date to review the work outputs.
  10. Client Responsibility: Clients are accountable for reviewing the services and cannot contest the service outputs once the project is completed.
  11. Feedback and Modifications: Clients must complete the review process and provide feedback within 7 days of the initial version upload. After this period, the project will be considered closed, and no further modifications can be requested.
  12. Output Evaluation: If service outputs do not meet client satisfaction, they will be reviewed by the customer service team. If discrepancies with service terms and outputs are identified, necessary modifications will be made and resubmitted to the client.
  13. Timeline Consideration: The proposed timeframe for each service, including basic packages and urgent service options, represents an estimated delivery duration. In the event of unforeseen circumstances necessitating project completion at any time, clients will be promptly notified and compensated.
  14. Service Timeline: The specified timeframe for each service pertains to the initial version upload (First-draft) of the requested services.